TERMS AND CONDITIONS
GENERAL TERMS AND INFO
Be Local Tours is property of Be Local Entertainment SL, regularly registered under the Spanish Commercial Registry, with registered office in Barcelona, Carrer del Camp 11, 08021, Barcelona and NIF B66945437.
Be Local Tours reserves the right to refuse any individual from taking part on the tours if considered necessary at any point in time.
Be Local Tours and their freelance tour guides do not accept responsibility for any injury, loss, theft, damage or unexpected events that might occur during the tours.
Any kind of public or private transport taken or food and beverages consumed during the tours are not included in the final price unless specified.
SAFETY BUYER PROTECTION
Payments for purchases on belocaltours.com are made through Redsys (BBVA official payment channel) with all encryption systems and data transfer security through the SSL protocol, so the buyer will enjoy at all times with the protection of these channels.
In order to guarantee the safety of the customers and the guides during the Covid19 epidemic, safety measures will be adopted following the spanish law: social distancing between people that don’t live together, obligatory masks, no contact with the guide or other participants, no distribution of documents or flyers. Be Local Tours reserves the right to refuse any individual or group that will not comply with these rules.
CANCELLATION POLICY FOR ALL TOURS:
Our tours run in all kinds of weather. Rain or other weather conditions are not enough reason to cancel a tour. In the case of heavy rain, please bring suitable rain gear. In case the customer decides to cancel due to adverse weather conditions the cancellation policy will be adopted according to the price and kind of tour as described in the following sections below. Only in case of very strong and adverse weather conditions or other cases of force majeure which make impossible the development of the activity, a full refund may be given to the customer.
A free tour is a guided tour where the customer pays at will by leaving a tip to the guide at the end of the tour.
Be Local tours will guarantee a place at the tour for the customer only with a regular reservation made on our website or any other booking platform where Be Local Tours offers its services.
It is possible to join a free tour without a booking in case according to availability at the starting time of the tour.
Tour times, delays and number of participants
In case the customer arrives after the scheduled time of the tour, its place on the tour can’t be guaranteed. The tour guide can’t wait for the customer or get in touch with him once the tour has started at the scheduled time.
If the number of participants of a free tour is less than 3, Be Local Tours can decide to cancel the tour.
FIXED PRICE WEEKLY TOURS & ACTIVITIES
Payment method and prices
Paid tours can be paid online and offline. Booking online can be paid with a credit or debit card. All information about payment is confidential and will not be used or shared by Be Local Tours to any other party according to the Spanish and European law. Payment offline is available only in cash at the meeting point before the beginning of the tour. Prices of online and offline tours can be different.
Bookings and number of participants
Booking of paid tours is mandatory for online payments, as we limit the number of participants to 12 people per group. Only online booking guarantees a spot in the chosen tour. Booking is available until 6 hours before and is subject to availability. It is possible to book a tour until 6 hours before the scheduled starting time of the tour.
Offline payments are available only at the meeting point before the beginning of the tour and are available according to availability. Their price may vary from the online price.
Full price of the paid tour will be reimbursed in case the customer cancels at least 24 hours before the scheduled time of the tour. After this time, no reimbursement will be given.
Schedule and delay
In case the customer arrives after the scheduled time of the tour, the spot will not be guaranteed and no refund will be given.
In case the number of participants is less than 3, teh guide can decide to cancel the tour and customers will be given full refund within 7 working days.
Paid tours of the weekly schedule are offered only in castilian spanish or english.
Cancellation by the customer
Payments and deposits of private tours will be fully refunded if the customer cancels until 72 hours before the scheduled start of the tour. After this time, no refund is guaranteed. Refunds will be transferred within 7 working days after the day of the tour.
Cancellation by Be Local Tours
In case of cancellation by Be Local Tours, the full price will be refunded to the customer within 7 working days after the day of the tour.